Privacy Policy

Effective date: September 28, 2026

FarmOS Africa respects your privacy. This Privacy Policy explains how information may be collected, used, stored, and shared when you use FarmOS Africa services, including our website, mobile or web applications, WhatsApp communications, and related automation services.

1. Information we may collect

• Contact information, such as your name, phone number, email address, or business details.
• Messages and information you send to FarmOS Africa through WhatsApp or other communication channels.
• Information you voluntarily provide when asking about products, services, farming support, orders, logistics, or account assistance.
• Technical information needed to operate our services, such as timestamps, delivery status, device or browser information, and service logs.

2. How we use information

We may use information to provide and improve FarmOS Africa services, respond to enquiries, operate automated customer-support workflows, process service requests, maintain security, troubleshoot technical issues, and comply with applicable legal obligations.

3. WhatsApp and automated messaging

When you communicate with FarmOS Africa through WhatsApp, your messages may be processed through Meta's WhatsApp Business Platform and automation systems used by FarmOS Africa. Automated systems, including AI-assisted tools, may be used to help generate responses or route requests.

4. Service providers

We may use third-party service providers to operate our services, such as messaging platforms, cloud hosting, automation tools, analytics, and AI service providers. These providers may process information on our behalf according to their own terms and privacy obligations.

5. Sharing of information

We do not sell personal information. We may share information with service providers where reasonably necessary to provide FarmOS Africa services, protect users and our systems, comply with law, or complete a transaction or service requested by you.

6. Data retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining records, resolving disputes, and meeting legal or operational requirements.

7. Data security

We use reasonable administrative and technical measures intended to protect information. No internet-based system can be guaranteed to be completely secure.

8. Your choices and rights

Depending on your location, you may have rights relating to access, correction, objection, restriction, portability, or deletion of personal information. You may contact us to make a request.

9. Data deletion

Instructions for requesting deletion of information are available on our Data Deletion page.

10. Children's privacy

FarmOS Africa services are not intended to knowingly collect personal information from children without appropriate authorization where required by law.

11. Changes to this policy

We may update this Privacy Policy from time to time. The effective date above will be updated when material changes are made.

12. Contact us

For privacy questions or requests, email info@farmos.africa.